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Shipping & Returns

Slavchess.com offers the highest quality of chess products for the best price on web. All our items are brand new and come in original manufacturer sealed boxes. Please review our shipping policy below and contact us for more information

Delivery Time

Otherwise stated, all our items ships out in 3-7 business days (Israel time). If time is a concern please contact us for approximated delivery date.

Shipping Damages

When you receive your merchandise Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. It is the customer's responsibility to inspect the shipment prior to acceptance. If there is visible damage then the customer must note the damage on the bill of lading. If you have no time to inspect the boxes upon delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you time to look over the product, yet allows the carrier to know that possible damage may have occurred before you took possession of it. It is the responsibility of the customer to fill a damage claim with the carrier.

Returns

Items must be returned in NEW (unused, untested, and resalable) condition , in the original packaging, with all accessories, kit components, promotional items and instruction manuals included within 14 days of receiving the merchandise. You are responsible for the cost of returning unwanted items to us. Items that have been used by the customer or items that have been damaged by use cannot be returned to us. When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.

Please contact us prior to returning the merchendise

Your Feedback is Always Welcome

We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us You can reach us via email at info@slavchess.com, mail us at

Slav And SONS LTD
Hamelacha 10 st
Rosh Haain
Israel 48091

Fax: +97239389447
Phone: +97239011000
Mobile +972508557773

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